SLA Audit

Assess the service level agreements of your suppliers

Ensuring that your suppliers adhere to their Service Level Agreements (SLAs) is crucial for maintaining the quality and reliability of your own operations. Even though many organisations demand that their suppliers meet certain business continuity- and information security criteria, you will only find out the actual service level once things go bad. E.g. it is nice to know that backups are created, but with what frequency? And, how long will it take to restore a backup? What if you only want one single file restored? Does it require a full restore or may files be restored individually? How long are backups be kept available before they are permanently removed? And, are they actually permanently removed at some point in time, or will your data linger around for many years to come in some backup system?

With the recent NIS2 legislation, much more emphasis is being given to your liability in case one of your suppliers fails to deliver. Hence it is vital that you know that they indeed provide what you think you purchased.

Validate the SLAs promised by your suppliers

We put your supplier to the test. We scrutinise their SLAs, extract their promises and put them to the test. Once we are done, you will get a clear report on the performance of your supplier. We point out discrepancies and offer recommendations and services to close the potential gaps.

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