In the wake of a significant data breach affecting over 500,000 Ticketmaster users, many are left wondering how to protect their personal information from hackers and scammers. Here’s a comprehensive guide on what steps you should take if you suspect your data may have been compromised.

The Extent of the Breach

The notorious hacker group ShinyHunters claims to have stolen the personal data of 560 million Ticketmaster customers, including 2 million Australians. The stolen data, amounting to 1.3 terabytes, includes:

  • Names
  • Addresses
  • Credit card numbers (last four digits and expiry dates)
  • Phone numbers
  • Payment details

This data is being threatened to be sold online for $750,000.

Immediate Actions to Take


Update Your Passwords

  1. If you use the same password across multiple platforms, now is the time to change them. Ensure each account has a unique and strong password. Consider using a password manager to keep track of your passwords securely.
  2. Enable Multi-Factor Authentication (MFA)
    MFA adds an extra layer of security by requiring a second form of verification in addition to your password. This could be a text message code or an authenticator app.
  3. Monitor Your Accounts
    Regularly check your bank and credit card statements for any unusual activity. If you notice anything suspicious, contact your bank immediately to cancel and replace your cards.
  4. Check for Notifications
    Look out for email notifications from Ticketmaster or other services you use. Check your junk and old email accounts as well.
  5. Verify Breach Status
    Use the HaveIBeenPwned website to check if your email address or phone number has been involved in a data breach. This service is run by Australian security professional Troy Hunt.


Long-Term Protective Measures

  1. Get Your Credit Report
    You are entitled to a free credit report every three months from Australian credit reporting agencies such as Equifax, illion, and Experian. Review these reports to ensure no unauthorized credit applications have been made in your name.
  2. Watch for SIM Jacking
    Be alert for sudden loss of mobile phone signal, which can indicate SIM jacking. Contact your phone provider immediately if this happens and change your account passwords.
  3. Place a Ban on Your Credit Report You can request a credit ban to prevent new accounts from being opened in your name. This is done through credit reporting agencies like Equifax, illion, and Experian.
  4. Secure Your Online Presence
    Avoid storing passwords in easily accessible places. Use a password manager and ensure your digital security settings are robust.

Contacting Relevant Authorities

If you believe your data has been breached, contact the following organizations for assistance:

  • Australian Cyber Security Centre (ACSC): For guidance and support.
  • ID Care: A support service for identity theft and cyber support.
  • Your Bank or Financial Institution: To safeguard your financial accounts.
  • Credit Reporting Agencies: To monitor and protect your credit report.
  • Local Law Enforcement: To file a report and document the incident.

Additionally, continue to monitor communications from Ticketmaster regarding the breach.

Final Thoughts

The Ticketmaster data breach highlights the importance of proactive cybersecurity measures. By taking immediate action and staying vigilant, you can protect yourself from potential identity theft and fraud. Stay informed and regularly update your security practices to safeguard your personal information.


Cookie Consent with Real Cookie Banner